Job Description

Job Title: 
Front Desk

Summary:  
The Front Desk is responsible for providing excellent customer service and administrative support to ensure the smooth operation of the office. This role involves greeting patients, scheduling appointments, managing patient records, and handling inquiries both in person and over the phone. The Front Desk will also assist with billing and insurance processing, ensuring a positive experience for all patients.

Duties and Responsibilities 
The essential functions include, but are not limited to the following:

• Fill-in and assist office staff when needed
• Assist in executing company events including, but not limited to, holiday parties, sales, fundraisers, team building events, celebrations, etc.
• Manage patient charts and Maintain filing system
• Support contact lens sales, order, inventory
• Sort/deliver mail and packages
• Update list of insurance companies and contacts
• Data processing
• Maintain front desk statistical reports
• Maintain general office appearance, cleaning, vacuuming
• Answer telephone and handle front desk calls/redirect other calls.
• Manage faxes and referrals
• Schedule appointments/fill openings/confirm appointments
• Customer service - Greet patients and educate patients and potential patients
• Coordinate office flow - track patients from entry to departure
• Process patient forms
• Figure and post fees and payments
• Answer patients' questions about billing and insurance
• Balance day sheet
• Balance ledgers to A/R
• Complete and submit insurance claims for office services
• Reconcile insurance EOB’s
• Call insurance companies to track claims
• Call insurance companies to inquire about denied claims
• Notify patients of materials ready for dispensing
• Maintain inventory and stock products as necessary
• Maintain social media communication in accordance with the social media policy
• Present & implement payment plans

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or equivalent
• Previous experience in retail or customer service preferred
• Excellent interpersonal and communication skills
• Ability to work effectively in a fast-paced team environment
• Proficiency in using electronic health records (EHR) systems
• Basic knowledge of eyewear and optical products is a plus
• Ability to multitask-excellent organizational skills

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.